17 March 2020
Dear valued customer,
Firstly, we hope this message finds you and your loved ones safe as the COVID-19 crisis impacts our communities.
Our focus remains on 'Business as Usual' and providing an uninterrupted service to you, our valued customer, whilst remaining diligent and responsive to government recommendations and guidance.
To combat the potential implications of the now global pandemic, we have proactively implemented the following actions:
- Close monitoring of both WHO and UK Government advice and guidelines
- Implementing a work from home arrangement for admin staff where practical
- We have taken additional steps of providing all staff with clear information on the virus, methods of control and NHS / Government websites for their reference.
- Implementing a safe systems of hand sanitising both on entry to your building and exit from your building for all engineers.
Obviously, the current situation globally is unprecedented, but you can be rest assured that Bridge Fire & Security is doing everything we can to ensure our customer support levels are maintained for the duration of the pandemic.
Our engineer emergency telephone line 07836 678445, as well as the Bridge Fire & Security head office, remain open for business as usual, which will continue while we can do so safely. Our sales, customer service, technical and finance teams remain available to answer your questions via email and phone albeit some may be working from home.
In order to help us to provide the best service we can to all of our customers we ask that wherever practical you utilise Bridge Fire & Security’s maintenance offering. We will continue to provide our usual level of service and where possible carry out these services when your building is least occupied. Staff or students working from home means that building repairs and maintenance services can be carried out in relative safety thus maintaining full compliance.
We will continue to monitor the position and provide you with further communications as and when necessary. Please do not hesitate to contact us if you have concerns or questions we can help with. And as always, thank you for your continued support as we navigate these challenging times together.
Brian Wood – Commercial Director